Terms of Service | Palistia Online Store

Terms of Service | Palistia Online Store

General Terms & Conditions

About These Terms

Welcome to Palistia Online Store (“Palistia”, “we”, “our”, “us”).
These Terms & Conditions govern your use of our website and any purchases made through it.

By accessing our website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms.

We may update these Terms from time to time. The latest version will always be available on our website, and any major changes may be communicated to you.

Definitions

  • Products: Clothing and fashion items offered on the website.

  • User: Any visitor browsing the website.

  • Customer: Any person aged 18+ who places an order.

  • Order: A request to purchase products through the website.

  • Account: Your personal profile used to place orders and track purchases.

  • Content: All text, images, logos, designs, and materials displayed on the website.

About Palistia

Palistia is a women’s fashion brand focused on practical elegance, comfortable fabrics, and timeless designs for everyday life.

For any inquiries, you can contact our customer service through the contact information displayed on the website.

Website Usage

  • The website is available for personal and lawful use only.

  • You may not use the website for illegal, harmful, or commercial purposes.

  • You may not copy, distribute, modify, or misuse any content without written permission.

  • Any misuse of the website may result in restricted access or account suspension.

Product Information

We aim to display accurate product descriptions, prices, and images.
Colors may slightly differ due to screen settings.
Product availability may change at any time without notice.

If an error occurs in pricing or product information, we reserve the right to correct it or cancel affected orders.

Account Registration & Security

  • You must be at least 18 years old to create an account or place an order.

  • You are responsible for keeping your login details confidential.

  • Palistia is not responsible for any misuse resulting from sharing your account information.

Orders & Payments

  • Placing an order means you are submitting a purchase request.

  • Orders are confirmed only after you receive a confirmation email.

  • We reserve the right to refuse or cancel any order if necessary.

Payment methods may include:

  • Credit / Debit Card

  • Cash on Delivery (if available)

Delivery

  • Delivery timelines vary based on location and availability.

  • Estimated delivery times will be shown during checkout.

  • Please inspect your order upon delivery and report any damage immediately.

  • Ownership transfers to you once full payment is received.

Returns & Exchanges

  • You may return eligible products within the specified return period shown on the website.

  • Items must be unused, in original condition, and with original packaging.

  • Some items (such as personalized or hygiene-sensitive products) may not be returnable.

  • Refunds will be processed using the original payment method whenever possible.

Cancellations

You may cancel your order before it is shipped.
Once shipped, cancellation follows the return policy.

Liability

Palistia is not responsible for indirect losses or damages beyond our reasonable control.
Nothing in these Terms limits your legal consumer rights.

Communications

All communication will be electronic (email, website notifications, or messages).
By using the website, you agree to receive communications electronically.

Complaints

If you have any complaints or concerns, please contact our customer support using the details available on the website.
We aim to respond within a reasonable timeframe.

Governing Law

These Terms are governed by the laws applicable in Egypt.
Any disputes will be handled by the competent courts.

Feedback

We welcome your feedback and suggestions to improve your experience with Palistia.